This position is the foundation of the services that the SORC provides. It fosters invaluable customer service and problem solving skills that you will use in almost every job in the future. Clerks complete contracts for SORC services and materials, provide publicity consultation, answer phone calls, refer customers to appropriate university resources, assist guests with copies and faxes, handle money, monitor inventory, prepare balloon bouquets, and carefully process materials submitted by customers for posting by MVOs (see description below). Excellent written communication skills are crucial, as face-to-face contact with other staff members is minimal. Clerks must be willing to do unexpected tasks as delegated by the managers. A passion for neatness and organization is essential.
Motor Vehicle Operator (MVO)
Work includes driving a university vehicle, delivering balloon bouquets and food packages on and off campus and notifying recipients of delivery, stapling canvas advertisements onto plywood boards, attaching and hoisting banners onto steel poles, placing bus signs on university buses, placing "table tents" every Sunday, and occasional lifting and repair of 6 x 4-foot plywood Diag boards. MVOs must have very good communication skills and be willing to cooperate with the managers on unexpected tasks. Generally evening and weekend work, with the exception of balloon deliveries (we deliver as needed, 7 days a week, almost any time of day). MVOs must be willing to work in inclement weather. A valid driver license, knowledge of Michigan traffic laws (whether licensed in Michigan or not), and excellent driving record are required. This is a dual appointment with Clerk C; in order to accept the MVO position, one must also work a minimum of 3 Clerk C hours per week.
Student Balloon Coordinator (SBC)
Work includes coordination of balloon orders in addition to 6-8 clerical hours per week, both for events and individual recognition (Care Packages). Requires completion of balloon orders during hours when SORC is not open, often early mornings and weekends. The SBC will have a supervisory role over clerks assisting with balloon orders. The SBC is also responsible for rotation of stock and regular inventory of balloon supplies. At least one semester of experience as a Clerk C is desired. This is a dual appointment with Clerk C.
Work includes providing administrative services during hours when the manager is not on duty, including inventory, ordering supplies, filing, follow-up on contracts, preparation of a nightly deposit, update of support materials, training of new employees, data entry, and scheduling of staff. Most of this work is done while performing clerical duties in the evening (see Clerk description). The Student Manager will have a supervisory role over clerks when the manager is off duty, and will be sometimes expected to receive personal phone calls and texts to help clerks. The Student Manager will also be required to fill-in as an MVO or SBC if needed. At least one year of experience as a Clerk C is required, plus at least one semester as an SBC or MVO.
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