Retrieving Your Diag Banner
Once SORC drivers have taken a banner down and have sent you an email, it will be held at SORC for two weeks, during which you can pick it up.
After two weeks, it will be discarded, unless otherwise specified. If you need us to hold your materials for longer, we are glad to do so, just let us know!
We do our best to keep a record of all banners for as long as they are in SORC's possession. But please bear in mind that the volume of banners is immense (up to 10 every week, 50 weeks per year), and we have very limited storage space, so we cannot track them indefinitely. Sometimes we will not be able to tell you exactly what happened to your banner after the 2-week pickup period.
If we still have your Diag banner, you can always take it back for free, no matter how old.