Diag Boards: Fallen/Damaged

Fallen/Damaged Boards and Vandalism

  • SORC drivers check locations two times per week during the academic year (once per week during the summer).  Corrections are always made when possible.  However, it is the advertiser’s responsibility to check their signs regularly (and encourage other group members to observe when out and about on campus as well), and contact SORC so that the problem can be addressed as soon as possible.  
  • If weather, staffing, or equipment conditions prohibit the posting of Diag board canvases, SORC reserves the right to post the signs at a later date (as soon as possible, generally within 24 hours).  This happens rarely, and usually only because of severe weather.  When this happens, SORC is not responsible for refunding time lost.
  • If SORC double-books a space, the group whose contract was completed first will be honored, and the SORC supervisor will attempt to contact the other ADVERTISER and accommodate the its advertisement at a different location.  If a different location cannot be agreed upon within one business day, the remaining reservation will be canceled, and the ADVERTISER has the choice of 3 remedies:
    • posting at a later date
    • credit toward future SORC services
    • refund to department or SOAS shortcode, equivalent to the pro-rated value of time lost 
  • If SORC staff fails to place materials as scheduled, the materials will be placed as soon as the oversight is noted.  The SORC supervisor will communicate with the ADVERTISER to negotiate compensation for the lost time.  Typically, this consists of:
    • Place advertisement at better location if one is available.
    • Leave advertisement up longer if relevant.
    • Free services to supplement Diag board advertising (digital advertising, for example). 
    • If timing does not allow for any of the above, a credit toward future SORC services in the pro-rated value of the missed exposure time will be issued.
  • SORC is not responsible for the replacement cost of materials are damaged, vandalized, or removed without authorization.  
    • If a Diag board is removed without authorization or vandalized to the point that the ADVERTISER wishes to take it down, SORC is not responsible for the replacement cost of the materials.  However, the Supervisor of SORC will negotiate a course of action with the ADVERTISER.  
      • If the ADVERTISER opts to cancel the remainder of the organization's reservation, a credit for the full amount of unused space will be issued.
      • If the ADVERTISER opts to replace the materials, there will be no cost for SORC labor to put up a new ad.
      • If the ADVERTISER does not respond within 3 business days, the remainder of the reservation will be canceled.  SORC is not responsible for refunding the space rental charges that were paid at the start of the reservation.  
      • If a canvas is never submitted, SORC does not have the responsibility of contacting the organization to find out why. 
      • SORC is not responsible for refunds after the fact.  For example, if an ADVERTISER fails to submit (or retrieve and resubmit) materials in January, then contacts SORC in April to ask for a refund for the missed advertising time, the ADVERTISER is not eligible for a refund at that point. 
      • If you notice that an advertisement is in need of repair, kindly notify SORC.